![]() ![]() ![]() “The product touches each silo, but it is critical to report to help desk staff about where application performance is breaking down,” Ramanathan says.ĮG Enterprise Suite 3.3 competes with management software makers such as BMC, CA, HP, IBM and start-ups such as iConclude and Citrix and its Reflectent Software acquisition, which resulted in the vendor’s Citrix EdgeSight for Endpoints product. This version also monitors availability and response time for each step of user interaction, the company says. The Enterprise Suite provides reports on a specific server’s activity as well as the overall infrastructure to show IT managers' usage trends, identify hot spots and plan for capacity going forward. ![]() Targeted for IT operations and help desk staff, the software reports terminal server activities to identify applications and users consuming excessive system resources. Customers can use a drag-and-drop Web interface to build services and the software can alert when out-of-the-ordinary events occur. The package monitors network and Web applications, as well as back-end databases and application servers to learn the normal behavior of modeled services. ![]() The software can work in either an agent or agentless model, residing on the server to be managed. “We look across the silos at the end-to-end service to spot anomalies in behavior.” “We have added domain expertise around Citrix and Microsoft Terminal Services to help IT operations and help desk staff figure out where the real problem is, in what IT domain,” he says. ![]()
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